Plans & pricing

How the pricing model works

Most CRM vendors charge per seat per month. Your bill is a multiplication: price × people. Hire five salespeople and the CRM line on your invoice grows by five seats — in every product you have bolted onto it as well, because the shared inbox and the phone system are usually priced per agent too.

SaleInline charges per workspace. You pick a plan, the plan comes with a seat ceiling, and everyone below that ceiling costs nothing extra. Adding a person to a 20-seat Growth workspace changes your invoice by zero. You only move when you cross the ceiling — and even then you can buy a 5-seat pack instead of jumping a whole tier.

The second half of the model matters just as much: capability is not unbundled. There is no separate purchase for a finance module, a reporting hub or a ticketing product. You choose one plan and everything in that tier is switched on. The only things billed as extras are things that cost us money per unit — telephone lines, SMS traffic, storage and seats beyond the plan ceiling.

What SaleInline actually costs per person

Because the price is fixed per workspace, the effective cost per user falls as your team grows. At the yearly rate, a fully-used plan works out at:

Those figures are for the CRM, the shared WhatsApp and social inbox, the softphone, appointments, finance and reporting together. When you compare them to another vendor, make sure you are comparing the same scope — a per-seat CRM quote usually does not include a shared messaging inbox or a phone system, and those are separate subscriptions with their own per-agent pricing.

A useful way to run the comparison is to list the tools you would need and add up the monthly total for the size your team will be next year, not today. Per-seat models look cheapest at the size you are now.

Which plan should you choose?

The honest answer is that most teams should start on the plan that matches their headcount and move up only when they hit a specific wall. Here is what each wall looks like.

Choose Starter if you are getting organised

Up to 10 people, two lead pipelines and two deal pipelines are enough, and the job to be done is "stop losing track of enquiries". You get the full CRM, the shared inbox, the phone, appointments, web forms, standard reports and income/expense tracking. You will feel the ceiling when you want marketing campaigns or your own report layouts.

Choose Growth if WhatsApp is your main channel

Up to 20 people and five pipelines each side. This is the tier where campaigns and automations, the pivot report builder, the full permission system with the department hierarchy, ticketing, flow boards, the power dialer and the audit log switch on. It is also where the WhatsApp Business API allowance comes bundled. Most teams that sell through conversations belong here.

Choose Business if you track profit, not just revenue

Up to 50 people and ten pipelines each side. Business adds project boards and deal profitability — income and expense attributed to each individual deal, so you can see margin rather than turnover. If you attach products with cost prices to deals, this is the tier where the numbers become useful.

Choose Enterprise if you need control and integration

Unlimited users and pipelines, 1 TB of storage, plus API access, single sign-on, white-label branding and a custom onboarding with priority support. This is the tier for teams that need SaleInline to be part of a wider system rather than a standalone tool.

If you genuinely cannot tell, start the free trial. It runs at the highest plan level for 14 days, so you can see which features you actually reach for before you pay for anything.

What each plan adds

The full matrix is above. This is the same information stated as a progression, which is often easier to reason about.

Capacity rises alongside capability: pipelines go 2 → 5 → 10 → unlimited on each side, storage goes 20 GB → 50 GB → 200 GB → 1 TB, and seats go 10 → 20 → 50 → unlimited.

Add-ons and what they cost

Add-ons exist for things that carry a real per-unit cost. None of them unlocks a module you already paid for.

Two of these deserve a note. The SIP line is optional: the softphone and the PBX are part of the platform, so if you already have a line with a provider you can connect your existing extension instead and keep your number, your operator and your tariff. And extra seats are sold in packs of five, which means crossing a plan ceiling by two or three people does not force you into the next tier.

On yearly billing, Growth and above include a year of unlimited WhatsApp messaging at no extra cost.

Billing, cycles and discounts

There are three billing cycles, and the discount is applied to the effective monthly rate rather than as a coupon:

• Monthly — full price, cancel any time, no commitment.
• Six months — roughly 10% below the monthly rate.
• Yearly — roughly 20% below the monthly rate, which works out cheaper than ten months of monthly billing, and includes the bundled WhatsApp allowance.

Prices are quoted and charged in US dollars. The trial is 14 days, runs at the highest plan level so nothing is hidden from you, and requires no payment details — there is no card on file to forget about, and nothing is charged automatically when it ends.

Migration from another CRM is free on every plan, including Starter. That covers Bitrix24 through the built-in importer, and Kommo, Zoho, HubSpot and Excel handled by us during onboarding: pipelines, contacts, deals, products, custom fields and activity history.

How this compares to other CRM pricing models

Comparing headline prices across CRM vendors is misleading, because the vendors are not selling the same unit. It is more useful to compare the shape of the bill.

Vendor pricing models described as published by each vendor in September 2026. Prices and packaging change; check each vendor's own pricing page before deciding.

The question worth asking is not "what does a seat cost" but "what does my whole stack cost at the size I will be in a year". A per-seat CRM at a low headline price plus a per-agent shared inbox plus a per-extension phone system is three multiplications of the same growth. A per-workspace price with the inbox and phone included is one fixed number until you cross a ceiling.

Limits, downgrades and cancellation

Each plan has a ceiling on seats, pipelines, lead and deal records and storage. What happens at the ceiling matters more than the number itself, so it is worth being explicit:

1. Approaching the limitYou get a warning in the app before anything changes, with enough notice to decide whether to upgrade or clean up old records.
2. Downgrading a planNothing is deleted. Records above the new plan's limit become read-only — you can still open, search and export them — and they become writable again the moment you move back up.
3. Ending a subscriptionThe workspace first goes read-only, so you can open and export everything. After a short grace period it is locked to the billing page. Your data is not removed, and resubscribing restores the workspace exactly as you left it.
4. Leaving entirelyExport leads, deals, products and reports to CSV yourself, from the screens you already use, with the filters and columns you have applied. There is no export fee and no ticket to raise.

Monthly plans have no lock-in and can be cancelled at any time. Upgrading takes effect immediately; you are not asked to wait for a billing boundary to get access to a feature you need today.